Returns, Refunds and Exchanges Policy:
How To Return An Item?
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
1. Please email [email protected] to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
- ErgoBack.com
- 294 Meigs Street, suite#5
- Rochester, New York 14607
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Return Exceptions:
Some items can not be returned if they are opened. These include music, software, and video games. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
Restocking Fee:
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
Exchanges:
No exchanges without specific permission. Please call 855-370-3746 for more information.
